Last updated: 13 May 2025

1. Introduction

Welcome to Veriom's Application Monitoring Platform ("the Platform"). At Veriom, we are committed to protecting your privacy and handling your data responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services.

2. Information We Collect

2.1. Information You Provide: We may collect information you provide directly to us, including but not limited to:

• Contact information, such as your name, email address, and phone number.

• Account credentials, such as your username and password.

• Information you submit when using our services, including feedback, support requests, or user-generated content.

2.2. Automatically Collected Information: We may collect certain information automatically when you use our services, including:

• Log data, such as your IP address, browser type, operating system, and device information.

• Usage information, such as your interactions with our Platform, the pages you visit, and the features you use.

• Cookies and similar tracking technologies to enhance your user experience (see our Cookie Policy for details).

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1. Providing Services: To deliver, maintain, and improve our application monitoring services, including identifying software risks, tracing root causes, and offering recommended solutions.

3.2. Communication: To communicate with you, respond to your inquiries, and send important notices, such as updates, changes to our services, and security alerts.

3.3. Analytics: To analyze usage patterns and trends, monitor the effectiveness of our services, and gather insights for product enhancement.

3.4. Compliance: To comply with legal obligations and resolve disputes.

4. Data Security

We take data security seriously. We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

5. Data Sharing

We do not sell your personal information to third parties. However, we may share your information with:

• Service providers and partners who assist us in providing our services.

• Legal authorities when required by law or to protect our rights, users, and the public.

6. Your Rights

You have certain rights regarding your data under UK data protection laws. These rights may include access, correction, deletion, and data portability. You can exercise these rights by contacting us at info@veriom.io.

7. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal compliance. We will notify you of any significant changes by email or through our Platform.

8. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your data, please contact us at info@veriom.io.